Staff Email Setup Guide (iPhone & Android)

Frontpics provides full IMAP/SMTP email mailboxes for staff and company inboxes (e.g., [email protected], [email protected], [email protected]).

Staff can access email directly via the webmail portal or configure native mail apps on iOS and Android devices.

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🌐 Webmail Access

For browser access from any computer or mobile browser:

• URL: https://webmail.frontpics.fi
• Username: Your full email address ([email protected])
• Password: Your mailbox password

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⚙️ Connection Settings Summary

Keep these server details ready when configuring any email client:

Setting	Value	Notes
Email Address	[email protected]	Your complete address
Username	[email protected]	Always use full email
Password	Your email account password	Set in Admin portal
Incoming Server (IMAP)	mail.frontpics.fi	Port 993 (SSL/TLS)
Outgoing Server (SMTP)	mail.frontpics.fi	Port 587 (STARTTLS) or 465 (SSL/TLS)
Authentication	Required for both incoming and outgoing	Same credentials

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📱 iPhone & iPad (iOS Mail) Setup

Follow these steps to add your Frontpics mailbox to Apple Mail on iOS:

1. Open Settings on your iPhone / iPad.
2. Scroll down and tap Apps $\rightarrow$ Mail (or Mail $\rightarrow$ Accounts on older iOS versions).
3. Tap Mail Accounts $\rightarrow$ Add Account.
4. Choose Other (at the bottom of the provider list).
5. Tap Add Mail Account.
6. Enter your account information:
   • Name: Your name or department (e.g. Frontpics Support)
   • Email: [email protected]
   • Password: Your mailbox password
   • Description: Frontpics
   • Tap Next in the top right corner.
7. Ensure IMAP is selected at the top.
8. Fill in the Incoming Mail Server section:
   • Host Name: mail.frontpics.fi
   • User Name: [email protected] (full email)
   • Password: Your mailbox password
9. Fill in the Outgoing Mail Server section:
   • Host Name: mail.frontpics.fi
   • User Name: [email protected] (full email)
   • Password: Your mailbox password (Note: Outgoing credentials are required even if iOS marks them optional).
10. Tap Next $\rightarrow$ Verify that Mail toggle is turned on $\rightarrow$ Tap Save.

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🤖 Android (Gmail or Samsung Email) Setup

Follow these steps to add your mailbox to Android:

1. Open the Gmail app (or Samsung Email) on your Android phone.
2. Tap your profile avatar in the top right corner and tap Add another account.
3. On the Set up email screen, select Other.
4. Enter your full email address ([email protected]) and tap Manual setup at the bottom.
5. Select Personal (IMAP) as the account type.
6. Enter your mailbox password and tap Next.
7. Incoming server settings:
   • Username: [email protected]
   • Server: mail.frontpics.fi
   • Port: 993
   • Security type: SSL/TLS
   • Tap Next.
8. Outgoing server settings:
   • Require sign-in: Turn ON (Checked)
   • Username: [email protected]
   • SMTP server: mail.frontpics.fi
   • Port: 587 (or 465)
   • Security type: STARTTLS (or SSL/TLS)
   • Tap Next.
9. Choose your sync frequency and notification settings, then tap Done.

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🔍 Troubleshooting & Common Issues

• "Cannot verify server identity" / Certificate Warning: Ensure the host name is strictly mail.frontpics.fi.
• "Cannot Send Mail / Authentication failed": Make sure outgoing mail (SMTP) has your full email and password entered (do not leave them blank).
• Password Reset: If you forgot your mailbox password, an administrator can update it in Frontpics Admin $\rightarrow$ Email Accounts.